Slow Thunderbird with Panda Adaptive Defense

svt11svt11
in Panda Adaptive Defense/Endpoint Protection

Hi, I've got corporate emails in gmail for business browsed with thunderbird. We have this problem - it takes some time to show one message, and thunderbird is overall slow when downloading messages. Settings for OAuth2 are configured as it should be. There were cases when you must restart thunderbird to start downloading messages. I've noticed problem with my wifi shifting the speeds from 26mbit to 144mbit. I've replaced the router with good one - TP-Link Archer C6 and now overall browsing speed is better, messages are being downloaded, but you have to wait 3-4 mins until content of the messages is shown. You don't need to restart thunderbird this time. Mail Protection is turned on both laptops where the problem occurs and i don't want to turn it off. 2-3 days passed since i replaced the router. I have other companies which also use thunderbird and they don't have the same problem. I believe the problem in some setting in Panda.

Comments

  • David_David_ WatchGuard Representative

    Hi, svt11

    Please try the following in order to check if It is panda the cause for the fall on speed:

    Please create the Administrators panel, for the local machine:

    FOR THE AETHER CONSOLE:

    Access the Aether console
    Click on the SETIINGS tab
    Now access on the left hand column “Per computer Settings”
    Copy the Default profile, creating a new one, and rename it to your like, or use an existing profile.
    The changes will affect to all computers under this profile

    On the new created profile, click on “Security against Unauthorised Protection Tampering”
    Activate the three switches
    Establish a password
    Hit save.

    Now apply this new profile to the troubled computer.

    Once created, open the local interface on the troubled computer.
    On the bottom right you will find the administrators panel.
    click on it and enter the password.
    Now you will see the protection modules, with a switch right beside.
    Turn the modules off (if on) following this order:
    Turn the firewall Off.
    Minimize the panel.
    Try your software or recreate the issue.
    Turn the mail Antivirus off.
    Minimize the panel.
    Try your software or recreate the issue.
    Turn the web browsing antivirus and the web access control Off.
    Minimize the panel.
    Try your software or recreate the issue.
    Turn the device control Off.
    Minimize the panel.
    Try your software or recreate the issue.
    Turn the Advanced Protection Off.
    Minimize the panel.
    Try your software or recreate the issue.
    And at last, turn the File Antivirus Off.
    Minimize the panel.
    Try your software or recreate the issue.

    now, please enable all the modules as they should be according to your settings on the online console.

    If any of these solves the issue, please open a case with our tech support for further analysis.

    David

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