Authentication error 402.003.315

rv@kaufmann.dkrv@kaufmann.dk
in AuthPoint - General

Hi,

Periodicly, starting today, when i authenticate on my mobile app (IOS), i get a error code 402.003.315. Only if i authenticate with QR code, i can login.

I have opened a case, 01626235, but anyone seen or know what this means?

/Robert

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    402.003.315 ios ERROR_NSURLDOMAIN_HOST - The host name for a URL couldn’t be resolved, an attempt to connect to a host failed or the host address couldn’t be found via DNS lookup.

    The tech will be able to help via logs here

    -James Carson
    WatchGuard Customer Support

  • rv@kaufmann.dkrv@kaufmann.dk

    @james.carson

    Thank you. So the error number is a specific ios error?
    If the auth point client throughts a error number, will this always be from the underlaying OS?

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @rv@kaufmann.dk That specific full error code would be unique to ios, yes.

    -James Carson
    WatchGuard Customer Support

  • ThomaswThomasw

    The fix is to reset the network connections on the Apple device, or take the user off of WIFI

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