Mobile SSL VPN immediate disconnects

We are having a problem with some of our installs of the Mobile SSL VPN. Our employees authenticate, connect, and then immediately disconnects. I check the log in RSA and it showed that everything went through correctly but the was still not connected to the VPN. This has happened to a couple of our employees so far, different machines, same network. We have tried uninstall and re-install does not resolve the issue. Can anybody shed any light?

Comments

  • 1) the SSLVPN client has logs - which may show something
    2) you can turn on Diagnostic Logging which may show something to help in Traffic Monitor or your log server
    a) for SSLVPN:
    . WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
    . Web UI: System -> Diagnostic Log
    Set the slider to Information or higher
    b) for Authentication:
    . Policy Manager: Setup -> Logging -> Diagnostic Log Level -> Authentication
    . Web UI: System -> Diagnostic Log
    Set the slider to Information or higher

  • I tried that and nothing happen. There were no error codes but it continues to disconnect me when I log in.

  • edited February 19

    Time for a support incident

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