James_Carson

Hello WatchGuard Community users, If you need personal or confidential support, please create a case by clicking the support center link on the top right of this page, and creating an online technical support case. I am unable to provide support via PMs in the forums. Thank you, -James Carson

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James_Carson
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  • Hi @CodyP I'd suggest opening a ticket if that won't work. If the fix that gets applied on the client (tap driver) is what fixes it, it's doubtful a change on the firewall will correct it.
  • Hi @ANC The link is unique for each user, and there is no authentication. The only way to protect the account on quarantine is to protect the link. If security of the account is your primary concern, I'd suggest adding to the subject line of the …
  • Hi @WIP Since you have two NAT routers (the firebox, and the orange device) this could be happening on either. have you tried removing one of the routers to see if the problem persists? If you're still running into this issue, I'd suggest opening…
  • Hi @Marcojakko Most of the items that you can set up notifications for also have reports that can be run that are associated with them. Email notifications are generally for people that'd like instant notification. What specific alert items are y…
  • Hi @Norman This is the firewall trying to set the ring buffer for one of the interfaces -- this isn't supported on all virtual appliances NICs. So long as the NIC is operational, it can be ignored. Thank you,
  • Hi @Norman You can shut FireboxV and XTMv hard off just like a hardware firewall. You can also shut it down from firebox system manager in the File -> Shutdown menu. Whichever is easier.
  • Hi @OceanKicks The firewall will handle the VLAN routing like any other network -- there needs to be rules for it. If you configure the VLAN on the firewall, it will appear as an aliased item when you go to make a policy. You can then put that VL…
  • Hi @uffced The error PR_Connect_Reset_error is usually because the TLS profile is not configured correctly on the HTTPS proxy that hit the traffic. Please do the following: Go to WSM - Policy Manager - Edit HTTPS proxy that traffic uses - Edit Pro…
  • Hi @eqcrbs03 I'd suggest opening a case for this, like bruce said. If you have access to the logs on the cisco side, that could be useful for the case as well. My best guess based on what we're seeing is that one side could be timing out -- but w…
  • Hi @Paul_R_Canada -- Opening a case for authentication is the best thing -- so we'll go with that. Any sort of troubleshooting will likely involve logs with names, which is best kept private there. Thank you,
  • Hi @sinuxjoey and @wander The development team has opened a feature request to handle the reported incompatibility for the SSLVPN client. That feature request is FBX-17621. The VPN team is currently working on this, but we don't have an expected …
  • Hi @Kari I'd suggest uninstalling completely, then trying to install again. If the issue persists, try opening a support case so that the support team can take a look at it. Thank you,
  • Hi @watchme WPS is generally used in home environments where the customer has direct access to the router and can push the button to start the pairing process. There aren't any plans to support WPS on the Firebox devices. At this point in time, n…
    in WPS Comment by James_Carson October 21
  • Hi @watchme Guest wireless is generally left as open so that anyone can connect to it. There also may be compatibility concerns or customers that simply want it to be open. We provide information about all options in the documentation -- it's up …
  • Hi FOSnet, Thanks for writing. The SSLVPN is only able to provide a single profile, and therefore is only configurable with what you see, the one set of DNS servers and suffix info. If you're looking to configure for multiple domains, the Mobile …
  • Hi @watchme If you'd like to keep the network open, using a VPN will be your best bet. This will encrypt your traffic (which is otherwise open for anyone to sniff.) If you're looking to add a disclaimer, you can use the hotspot page here, which a…
  • Hi @Aneesh That generally means that the proxy is encountering data that it doesn't think is the correct type. The HTTP proxy will only work with RFC compliant HTTP. Have you tried using a packet filter for this traffic?
  • Hi @PowerClean It's pretty likely the bridge might not be able to keep up. Setting up a bridge interface on the firewall is basically asking it to emulate a switch port. Under most circumstances, this is OK -- but if you're pushing a lot of data,…
  • Hi @Mada Try reaching out to your WatchGuard salesperson, they should be able to provide you a demo key for a FireboxV. The device will only allow one device to the internet and prevent you from configuring most items until it has a key.
  • Hi @Gazcallyt This is do-able -- provided you have a VPN tunnel from the Firebox-V to the remote devices. You'll have to remove the AP from management on the local firewall, then add it manually on the FireboxV (doing a Gateway Wireless Controller…
  • Hi @Kari Throughput between sites on a BOVPN has quite a few moving parts -- the ones that'll be most relevant to the speeds you're seeing are: -The slowest upload/download throughput figures between each site -The latency between the sites. -What…
  • 1TB will take some time -- it has to set up the database on that drive. I'd just let it go overnight and check again in the morning. Disk speed, memory, and CPU will all be factors that determine how long that takes.
  • Hi @Rob_Inman The team reported back that the browser you're using might not work well with the video content. If you're using Chrome, try using Edge or Firefox -- they tend to handle buffering the video content better.
  • Hi @Rob_Inman I'll report this to the team that maintains the learning center. Thank you for letting us know.
  • Hi @WGM You use the VHD file in Step 5, under "Install the Dimension VM." https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/dimension/installation_hyper-v_d.html
  • Hi @DougB The only way to make this work currently, would be via RADIUS via push notification, and have users set up in Authpoint. I'd caution against doing it this way, as WatchGuard System Manager specifically creates a few log-ins to get into p…
  • Hi @DougB Do you have a case open for your issue? I'd be happy to look into that too. The tech support representatives make documentation improvement requests, so if you're hitting a snag somewhere, they can help make sure that gets improved. If…
  • @xxup The 12v direct DC plug is included. The AC adapter (wall wart) can be purchased separately. More info on page 2 of the hardware guide. https://www.watchguard.com/help/docs/hardware%20guides/Firebox_T35_R_Hardware_Guide.pdf
  • Hi @phanaaekIT There's no way to stagger the reboots, they will reboot at the same time, as this is a config setting on both devices. The only way to reboot them one at a time, would be to log in and reboot the devices manually. Is there a reason…
  • Hi @Keysd Enabling QoS means that the firewall has to inspect each packet for the flags, and react accordingly. This can create additional latency, and depending on the existing load on the firewall, can cause things to queue up waiting for the fi…