James_Carson

Hello WatchGuard Community users, If you need personal or confidential support, please create a case by clicking the support center link on the top right of this page, and creating an online technical support case. I am unable to provide support via PMs in the forums. Thank you, -James Carson

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James_Carson
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  • Hi @Mada As far as I'm aware there hasn't been any update on the ShrewSoft client since 2013 with version 2.2.2. If you want more information on that client, I'd suggest checking out shrew.net.
  • Hi @Mada We don't offer a download for any other client that the WatchGuard/NCP client. We don't offer the ShrewSoft client on our website anymore as it has not been maintained in quite some time, and does not support Windows 10. The IPSec VPN do…
  • Hi Chip Thanks for writing -Is the DNS server on the opposite side of the tunnel? -Does internet work if you supply a external DNS server like 8.8.8.8? For a specific issue like this, I'd suggest opening a case using the support center link at th…
  • Hi @Staj Depending on how you're intending to make exceptions, we can already do this. In your HTTPS proxy action, there is a list of predefined exceptions that can be made. Office 365 and other services are available on this list. Excepting it …
  • Hi @Gorilla -- Depending on the type of account you have, the license might not have been assigned to the account. Starting the new trial license likely selected it, and got it in the correct state. If you can let us know your case number, I can m…
  • Hi @sjrawlins The SSLVPN app installed on the computer automatically downloads this and stores it in the user's profile. Starting the SSLVPN client via the .wgssl file is really only a troubleshooting step. The file is only included in the support…
  • Hi @sjrawlins The SSLVPN app installed on the computer automatically downloads this and stores it in the user's profile. Starting the SSLVPN client via the .wgssl file is really only a troubleshooting step. The file is only included in the suppor…
  • Hi @Paul I'll ask that the support team pushes that up for you. It looks like they've escalated that case to a team that can assist you already. Thank you,
  • Hi @CraigS If you're just looking to limit inbound traffic, you can make a seperate firewall rule for that inbound traffic and apply a traffic management action to it. You could create an alias (under setup -> aliases) and use that in the from …
  • Hi @CraigS You can quickly import items to blocked sites by using the import button (in policy manager.) Go to Setup -> Default Threat Protection -> Blocked Sites, and click import. The file needs to be formatted as one IP per line, as so. …
  • Hi @Fred2K -- I'll ask that the support team pushes that up for you. Thanks for the information.
  • Hi @Fred2K This is expected -- since only one device has access to the internet at any given time (they basically switch off who has access) only the master will log at any given time. As @BrianSteingraber mentioned, the failover makes the other o…
  • Hi Paul, Thanks for writing. We currently have a feature request in place for what looks like your modem: FBX-16458 -- Huawei E3372 USB LTE Modem Variant (VID: 12d1 PID:1f1e) We can verify the VID/PID of the device if plugged into the Firebox vi…
  • Hi @Daniel_P30 It's likely that's the only traffic that was logging -- since the reports will likely contain sensitive data -- I'd suggest opening a case with support. Include both the report and access to the firewall or a copy of your config so …
  • In addition to the above, using the proxies will be the only way to get web traffic reports Dimension/Report servers. Packet filters only show IP addresses, where proxies will log where the client is going to.
  • Hi @SamiKarhula DNSWatch GO is currently in Beta. I would suggest posting to the fourm inside of the beta site at https://watchguard.centercode.com. The team there will be able to better assist you. Thank you,
  • Hi @Daniel_P30 At this time there's no way for you to correct this other than ensuring that the mailbox exists and is ready to receive email before syncing authpoint to create the user. There are feature requests open to alert the admin to a probl…
  • Hi @shaazaminator The AP325 and AP420 will always start as DHCP, but can be manually assigned inside of gateway wireless controller and WiFi Cloud. You'll have to start out with DHCP, but only for that first initial step. @Sam_Hall The AP WebUI i…
  • Hi @LongwoodEng Content inspection set to allow still disables it. You'd want to pick whatever proxy action you're using for your current HTTP proxy in that drop down. The CA cert update is asking for permission to fetch CA certs so the firewall …
  • Hi @LongwoodEng Dimension is pretty accurate, however, there will be differences between the size of the file you uploaded, and the actual transfer size due to how the file gets encoded. Albeit, this will generally be the other way around, and the…
  • Hi @coltzz, You can do this if your Firebox is logging to a Dimension server. The report that you'll want to look for is the Audit Trail. -Audit Trail Report Summary of configuration changes for a device. Includes the user account that made the …
  • Hi @Carl The firewall will say anything is external that it doesn't have a network for -- since we don't have 0.0.0.0, it'll treat that as External. If we're expecting VLAN10, that means that the traffic isn't being tagged that way to the firewall…
  • Hi @Daniel_P30 This can happen if the email server rejects the email account. I checked with support, and it looks like you have also opened a case -- they'll be the best people to help. Can you please let the technician that you're working with …
  • Hi @NetworkWise Customer care can remove the old trial or license for you. Click the support center link on the top right of the page here, and create a case online. Select Customer Care as the case type when it asks. Be sure to include the seri…
  • Hi @Troy_Jollimore , Thanks for posting. The Nest cameras don't really play well with the HTTP/S proxies. The WatchGuard proxies are strict proxies, meaning they're looking for RFC standard compliant traffic. Making an HTTP proxy exception remov…
  • Hi @fer The Firebox System Manager/WebUI will show real time bandwidth, and Dimension can show historic data provided logging is turned on and configured. The Dimension can also send notifications about VPN tunnels being down provided notification…
  • Hi @BrianSteingraber I don't have any information on that with the information provided. If you'd like a more definitive answer, our technicians will have to take a look at the file via a case. Thank you,
  • Hi @James, The premise behind the forums was to keep things open -- If you have any feedback related to the partner programs or the product specifically from a partner perspective, I would suggest sending those to your inside sales rep or sales eng…
  • Hi @BrianSteingraber Thanks for writing. I don't see any reports of it on our (TDR) side, however, looking around adobe's fourms, it looks like other software may be doing the same thing. See: https://forums.adobe.com/thread/2457657 The top comm…
  • Please also note that the M200/300 don't support half duplex on ports 0, 1, and 2. If the ISP device is wanting to use that, you'll want to configure it on one of the other available ports.