James_Carson
Hello WatchGuard Community users,
If you need personal or confidential support, please create a case by clicking the support center link on the top right of this page, and creating an online technical support case.
I am unable to provide support via PMs in the forums.
Thank you,
-James Carson
About
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- James_Carson
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Comments
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Hi @Pedro There is no way to do this at this time. Due to the TAP driver that must be installed, this is done interactively.
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Hi @Pedro The firewall does already have quotas, if you're looking to manage bandwidth. Otherwise, I'd suggest looking into bandwidth reports using a tool like Dimension. This request, and the others you've posted recently suggest that you're try…
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Hi @Pedro You can already create custom notifications via Dimension generated emails and/or Syslog. Most administrators digest notifications from either of those services into anything custom. Could you provide any more details on how this would …
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Hi @Pedro There is currently a feature request for this, but it's not possible quite yet.
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Hi @Pedro WiFi 6 devices are currently being developed, but there is no release date set for them yet. When they're announced, they'll go through a beta process before they're released, so if you're interested, I'd suggest joining the beta communi…
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Hi @tolcheen Bruce is correct, they're end of life, so there isn't any new firmware for them. If you need the last version provided, you can get it and load it on your firewall by going to: https://watchguardsupport.secure.force.com/software/ Clic…
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Hi @PGIT That setting will be in the RADIUS settings, where you set up that authentication server. You'll want to modify the 'timeout' setting. (RADIUS Server) https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/authenti…
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Hi @EAGCTX I concur with Bruce, please open a case so that the support team can look into this.
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Hello @phanaaekIT This is normal behavior, but you can disable the default policy, and add the SSLVPN-Users group to existing policies, or new ones. See here for more info: https://watchguardsupport.secure.force.com/publicKB?type=Article&SFDCI…
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Hi @Francesco You can set quotas on the allow sslvpn-Users policy just like any other policy. However, I would suggest testing that on a subset of users first, as hitting a quota limit will literally cut VPN'ed users off from doing work via the VP…
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Hi @engsoft MTU is usually only an issue when you're sending data across an interface that has a lowered MTU (like a DSL line.) So long as the ISP's value is the default, 1500, you should be set there. I'd suggest trying the latest firmware, and …
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Hi @Lenny_LAW The USB pedal, in this case, registers as a USB HID device on the end user's computer. Inside of the web browser, there's no way to bring that input across via JavaScript, which is what allows Access Portal to work. Access portal's…
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Hello @Lenny_LAW Are you using the Access Portal feature with remote desktop? Access portal will allow keyboard/mouse input, but does not support anything else. If you can confirm that's what you're using as well as some more details about the fo…
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Hi @allop I'd suggest opening a case -- the support team will need more information like what md5sum is causing the issue.
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Hi @indyjones Bruce is making the ping from the firewall -- you're doing it from a client on your network. Try making a firewall rule using an any packet filter. From: Any-Trusted, or your test computer To: Network IPv4, 192.168.200.0/24 With thi…
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Hi @Stewy We'll see IP spoofing if the firewall thinks traffic is arriving on the wrong network. Was the SSLVPN's subnet set up as the same IP space as something else? For example, if you have 10.0.1.0/24 as your main trusted network, you can't s…
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@indyjones This is going to depend on where the traffic is being stopped. If the traffic is being denied on the firewall itself, you may need to make a rule on the firewall to allow it. You should see red deny messages in traffic monitor if that'…
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Hi @LE11 @Valerio This sounds like a Windows issue -- perhaps with the SSLVPN client. If you haven't already, ensure you're using the latest SSLVPN client (you can find it on software.watchguard.com) and there are no other SSLVPN/OpenVPN type clie…
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Hi @ILIMIT I've requested that your case be reviewed and I'll have them provide you an update as soon as they can. Thank you,
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Hi @Norman If the firewall had the same metric for two routes, it'll generally use whatever one it received first (there are some exceptions to this, mostly in sd-wan.) I can look at making a feature request, but it's important to differentiate he…
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Hi @Dominic It's already possible to create a user in Authpoint and use it without the gateway app. However, the gateway is required for the RADIUS portion (if you're using SSLVPN, for instance.) What specifically are you setting up? There are …
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Hi @Norman You can use a BOVPN Virtual interface with metric based routes, However, there's not a way to load balance or use both WAN links for one tunnel at the same time.
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The page can't be disabled at this time. It's where the SSLVPN client gets it's configuration files from, and also where the server portion of the SSLVPN can be contacted by the client. If you'd like to prevent users from getting to it, I'd sugges…
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Hi @ILIMIT, What's the case number that you were working with support on. I can get it pulled up and we can take a look at it.
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Hi @erhan11 We've created a KB article that walks through the steps you'll need to do here: (How can I help my users work remotely during the COVID-19 crisis?) https://watchguardsupport.secure.force.com/publicKB?type=Article&SFDCID=kA10H000000…
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@WGM shrew can technically still work with windows 10. However, as they haven't updated their client in years, it's not something WatchGuard recommends. Both IKEv2 and L2TP use clients that are built into most operating systems. VPN stability wil…
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Hi @Seb1978 The VPN client is probably getting that internal IP from somewhere. If you go to (in WebUI) VPN -> Mobile VPN, Click on Mobilr VPN with SSL -> Configure. (In Policy Manager) VPN -> Mobile VPN -> SSL Under Firebox IP addre…
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Hi @Seb1978 192.168.0.254 is the internal IP of your firewall -- you'll need the external IP of your firewall to connect to it externally. When you're in the office, try going to a site like ipchicken.com, and see what address you get back. That …
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Hi @rafaeldacosta Fireware is based on Linux, but is our version of it. We maintain it, keep it updated, etc. Fireware is not based on FreeBSD, or Debian. Dimension (the locally based VM) is based on a version of Ubuntu LTS. You can find a full…
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*note that you need to be logged into a WatchGuard account to make a category change request -- you don't need to own a WatchGuard device to do this or have an account.