Eugene

About

Display Name
Eugene
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WatchGuard Representative
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Comments

  • Hello Greg, Well that kind of problem depends on several variables. To start, is the WebBlocker policy applied to all HTTP and HTTPS proxies that you are trying to block this website on? Additionally if you are using Chrome, I would recommend blo…
  • Hello Greg, This is never a greats scenario, but there are ways to prevent infected hosts from getting you blacklisted. The first step in this process is to create an SMTP policy that only allows your mail server(s) to send SMTP traffic out to the …
  • Hello Greg, Regarding your questions, yes the firebox and dimension self sign certificate can be exported and then imported onto your client computers. Really though you just need to Export the self signed Root CA from the firebox and Dimension ser…
  • Hello Greg, This can be a common account issue and is something that will have to be handled by one of your Customer Care agents. I would highly recommend giving one our agents a call to resolve this at 1.877.232.3531 option 1. Cheers, Eugene Tor…
  • Hello Greg, Yeah there is a lot of confusion regarding this out there, so lets try to clear this up a bit. Prior to firmware release 12.1.1 the firebox needed to rebooted every time a USB Modem was connected to it. This was because the USB ports on…
  • Hello Greg, The console port on a firebox is used as a way to access the firebox directly, however only the Command Line Interface (CLI) is accessible through this port. Cheers, -- Eugene T | Support Engineer
    in Console port Comment by Eugene May 2018
  • Hello Greg, The WatchGuard System Manager only allows connections using a Device Monitor (read-only) user account, such as the default Status account. This is why Access Denied error message pops up when trying to use an Admin account with the WSM.…
  • Hello Greg, The firebox is a security device and only an Admin account allows for changes to the firebox. To get access to the firebox you will need to reset the firebox to default, which will reset the default Admin account to its default settings…
  • Hello Greg, This is a common issue and Policy-Based Routing (PBR) is a very misunderstood settings! Key thing to keep in mind with PBR is it only works for outgoing traffic (i.e. connections from Trusted, Option, Custom networks leaving the network…
  • Hello Greg, If you are trying to log into the firebox with the WebUI and getting a certificate error, this is expected. The firebox comes with self signed certificates for that are used to load web pages that are hosted on the firebox (i.e. WebUI, …
  • Hello Greg, This is a pretty common issue with older version of firmware and a knowledge base article, below, was release regarding the most common cause of this behavior and how to address it. Why do email attachments sent through the SMTP-proxy …