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Spamblocker causing 571 Delivery not authorized errors?

RossApplebyRossAppleby
in Firebox - Subscription Services

Hi,
We have this ongoing sporadic issue that first started a few months ago whereby certain external contacts keep receiving NDR messages with '571 Delivery not authorized, message refused' as the reason for the delivery failure.
Whenever we rebooted the fireboxes the issue would disappear for a while, only to then re-occur later.
We are using an M370 Firebox cluster and recently updated to fireware OS V12.4.1 Update 1 but the issue persists.

After adding a couple of the affected domains to the 'ignore' list within Spamblocker they have been able to send mail successfully.

Is this a known issue? Are there any workarounds for this?

Thanks,

Regards,
Ross.

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    Ricardo_ArroyoRicardo_Arroyo WatchGuard Representative

    Good morning Ross. We recommend you submit a Portal Case and work with Support to remediate this potential False Positive.

    Ricardo Arroyo | Principal Product Manager / ThreatSync Guru
    WatchGuard Technologies, Inc.

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