Missing feature keys

EugeneEugene
in Firebox - Subscription Services

Hello team,
I wonder if anyone can help me. I inherited a pair of M760 devices from the organization that went out of business. The person who used to manage them left the country and since they used company email addresses to login to their support portal there's no way to get their feature keys. Providing I know their S/N is there a way to retrieve feature keys ? What happens when I do factory reset ?

Comments

  • Bruce_BriggsBruce_Briggs
    edited March 21
    Open a support case with Customer Care. You can do this using the Support Center button above.
    Include pics of the model & serial numbers of your firewalls.
    Ask to have these devices registered to your account.
    You should get Feature Keys as a result of this process.
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